full text:
Honored for telephone customer service for full year 2006
John Hancock Signature Services, Inc. (JHSS), the transfer and shareholder services agent for John Hancock Funds, was awarded "Best-In-Class" honors and "5-Star" performer status for telephone customer service for all of 2006 by National Quality Review (NQR).
Keith F. Hartstein, President and Chief Executive Officer of John Hancock Funds, said: "Amid rapid sales growth for John Hancock Funds over the past 18 months, we remain deeply committed to excellence in customer service. We are proud of this recognition, and congratulate our colleagues at JHSS."
NQR's "Best-In-Class" service rating recognizes top-performing companies in a variety of areas including telephone service, transaction processing, shareholder correspondence and literature fulfillment. "Best-In-Class" is the highest quality rating in any service area. NQR's "5-Star" performance measures are fixed for one year based upon four quarters of data from NQR's top quartile companies. On a quarterly basis, companies whose four-quarter rolling averages for Overall Telephone Service fall within the "5-Star" performance ranges will be noted as "5-Star" performers, or top quartile performing companies.
Web site:
http://www.jhfunds.com/
http://www.manulife.com/

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