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Lost Luggage Complaints Highest in a Decade: What Can Consumers Do?

By webmaster
Created 2007-01-30 12:09

full text:
American Express Offers Tips on How Travelers Can Take Action to Protect Baggage When Flying
According to the Department of Transportation, complaints about lost, delayed and damaged luggage are at an all time high. In fact, figures released recently by the Department indicate that 2006 is on course to be the worst year for lost and mishandled baggage since 1991. And, these high levels of lost and mishandled luggage scenarios will likely persist in 2007 because airline restrictions regarding carry-on items, in place now and for the foreseeable future, mean travelers will continue to check their luggage.
To help travelers protect their baggage and other possessions when flying, American Express, a leader in travel insurance benefits, offers some basic tips:

  -- Tag it - put your name inside as well as outside of baggage.  This way,
     if luggage tags fall off in transit, airline employees will be able to
     identify your baggage.  Also, putting a copy of your itinerary inside
     baggage will make it easier for an airline employee to find you if a
     bag does become lost.

  -- Take a photo - take a picture of your bags before you travel.
     Travelers will find that having a photo of lost baggage will be much
     easier than trying to describe what it looks like at the claims desk.

  -- Ship it - send luggage and other items normally checked in at the
     airport, such as sports equipment and baby accessories (carriage, car
     seat, etc.) directly to your destination.  By shipping their luggage,
     travelers will receive several benefits, including eliminating the
     possibility of the airline losing it and bypassing long check-in lines
     and excess baggage fees.  There are a number of luggage delivery
     services available.  American Express Vacations, for example, offers a
     luggage delivery service to its customers that enables them to ship
     their luggage to any American Express Vacations destination.  Customers
     can arrange shipping reservations by phone or online, and arrange a
     pick-up time and custom insurance amounts for each item shipped.
     Reservations can be made up to 180 days in advance or in as few as two
     business days prior to a required delivery date.  For more information
     visit www.luggageforward.com/aev.

  -- Carry spares - pack a day's worth of clothes in your carry on bag.
     Including a few essentials such as a tooth brush, tooth paste and
     important prescription medications is also a good idea.  This way, if
     your bags do become lost, you can minimize stress by not having to
     immediately run around an unknown city trying to replace essentials.

  If a bag is lost or stolen, there is hope.
  -- Baggage insurance will go a long way in helping to counteract that
     sinking feeling that comes with the realization that a bag is lost.
     Many charge and credit cards offer baggage insurance as a benefit to
     their customers.  American Express, for example, provides a fee-free
     baggage insurance plan on many of its charge and credit Card products -
     as well as several insurance plans that offer added levels of
     protection for a nominal fee including:

      - Baggage Insurance Plan*.  Available to Cardmembers who fly on a
        commercial airline flight when the ticket is charged to an eligible
        American Express Card.  The Plan provides coverage for loss and
        damage to carry-on baggage up to $1,250 at no extra cost and also
        provides secondary coverage for checked baggage up to $500 (in
        excess of the carrier's coverage).

      - Baggage Delay and Loss Protection*.  Provides coverage for checked,
        carry-on and delayed baggage when scheduled airline tickets are
        purchased on an enrolled Card.  Coverage includes: up to $500
        against loss or damage to checked baggage; up to $500 against loss
        or damage to carry-on baggage; up to $500 against loss or damage to
        personal property at a hotel; and up to $200 for the cost of
        replacing necessary personal articles when bags are delayed six (6)
        or more hours.  Per-trip premium: $5.75 per trip.

      - Executive Baggage Protection*.  Provides coverage for checked,
        carry-on and delayed baggage when scheduled airline tickets are
        purchased on an enrolled Card.  Coverage includes: up to $500
        against loss or damage to checked baggage; up to $500 against loss
        or damage to carry-on baggage; up to $500 against loss or damage to
        personal property at a hotel; and up to $300 for the cost of
        replacing necessary personal articles or business effects when bags
        are delayed six (6) or more hours.  Per-trip premium: $6.50 per
        trip.

      - Premium Baggage Insurance*.  Provides coverage for checked, carry-on
        and delayed baggage when scheduled airline tickets are purchased on
        an enrolled Card.  Coverage includes: up to $1,000 against loss or
        damage to checked baggage; up to $2,000 against loss or damage to
        carry-on baggage; up to $2,000 against loss or damage to personal
        property at a hotel; and up to $500 for the cost of replacing
        necessary personal articles or business effects when bags are
        delayed three (3) or more hours.  Fee is $9.95 per covered trip.

For more information about these or other travel insurance benefits offered on the American Express Card, Cardmembers can call the toll free number listed on the back of their Card.
* Terms and conditions apply.
Source: American Express
Web site: americanexpress.com/

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