The Beacon Hotel on South Beach the leader in providing five diamonds boutique service on Ocean Drive will soon be completing its latest enhancement of the guest experience through the launching of the e-concierge program. Programs such as these are typically designed for the large chains of hotels and aided by multi-million dollar property management systems such as Hilton's On-Q allow the hotels to provide personalized service from the moment that the guest books his/her reservation. For boutique and independent hotels the cost of developing such a program is typically prohibitive. This is not the case of the Beacon Hotel. In fact, with the help of the programming and development team at Cendyn(R) the Beacon Hotel will be able to launch its brand new e-concierge program by the beginning of this summer.

Since October 2006, the Beacon Hotel has invested time and effort in optimizing the brand-new Beacon Hotel web site (www.mybeaconhotel.com) in order to provide a five diamonds experience for the guest starting at the moment when the guest is booking his/her reservation. The Beacon Web site contains helpful features such as area attractions information, a section on upcoming special events, local weather, currency exchange converter, e-post cards, virtual tours, state of the art photos, and a friendly booking engine that displays the photo & description of the room being booked next to the rate. Other attractive elements of the web site include a brief story about the history of the Beacon Hotel, photos from the 1940s, a section for packages, and even an on-line blog where guests have their opportunity to share their experience at the Beacon.

The latest phase of web site development saw the completion of the Beacon Store where guests now have the opportunity to purchase men and women apparel, bedding, artwork, and even music from the partners and associates of the Beacon Hotel. If you would like to learn more about the Beacon Hotel please visit our web site at www.mybeaconhotel.com.

Source: The Beacon Hotel